Please Note – Unfortunately we do not/can not offer refunds of any kind for any reason after payment is accepted. We can either give a store credit or re-send the order.
NEW USER VERIFICATION
Unfortunately, this new policy is a must. If you are placing your first order and you are from Quebec you will need to upload then email a copy of your valid government issued ID which MUST include your full name & address, which then also MUST match the name & address on the order. If you do not submit an ID or the name & address do not match the name & address on the order, we will not process your payment or order. You may submit all IDs in email to firstname.lastname@example.org. Once we can verify everything matches, the email containing the ID will be immediately deleted. No ID will be saved or stored
Unfortunately, we do not and can not ship outside of Canada. We are here to deliver premium cannabis products from local Canadians to the Canadian masses.
Your order will usually (things may come up that prevent that) ship within 24 hours of receiving payment. If you order and pay before 10 am EST, it MAY ship the same day. If you pay for your order on Friday after 10 am EST, Saturday or Sunday it will be shipped the following Monday. Unfortunately even in this day and age Canada Post does not work weekends and Holidays so this is outside of our control. We ship in discreet packages with no labeling on the outside of our packaging so it won’t draw any attention.
Shipping fees are $20 for orders $150 and less (and sent by Xpresspost) and FREE for orders over $150 after discounts. Our free shipping option is by Expedited Parcel. If you would like an order over $150 sent Xpress post, the $20 shipping fee still applies.
Please note, XpressPost is 2-3 BUSINESS days and depending on Canada Post, we have seen it take longer. There is nothing Ghost Drops can do to make it go any faster. We also can not tell you why it may not have moved yet or where it is. Once we drop the package off to the post office, we know nothing more than you do. All we can do is check the tracking number like you until we file a claim for a missing package. Then it takes approx 10 business days for Canada Post to complete an investigation.
Also please note, Ghost Drops will not refund XpressPost shipping costs if for some reason it takes longer. We have no control over that, if the package says it was shipped via XpressPost, then Ghost Drops has fulfilled their obligation and paid for and shipped via XpressPost. Ghost Drops has no control over what happens to the package once it is received by Canada Post.
My Canada Post tracking information has not updated recently.
Canada Post has an internal scanning system that generates tracking info. There are sometimes delays or items can miss scans. Although generally, packages arrive within a day or two after their estimated delivery date. Please let us know if it persists longer than 24 hours.
What happens if I don’t get my package?
Your order should arrive no more than 2 business days from the estimated arrival date (that is 2 days after the 3-5 business days). If it is beyond this window (5 to 7 business days) we will open an investigation with Canada Post to try and locate the package. If the parcel is deemed lost or stolen AFTER the investigation (Investigation takes 10 business days) then we replace it for free ONCE or we can add loyalty points to your account. No refunds will be issued. Please be patient with us as we do this. We want you to get your package!
Unfortunately we can not do anything until the investigation is complete.
NOTE – This policy is suspended during the COVID-19 pandemic. When Canada Post re-instates their on-time delivery guarantees that have been suspended since March 18, 2020, this will come back into effect.
Canada Post says “successfully delivered” but I have not received my order.
There are 2 likely scenarios as to why this is happening:
a) the postal worker put it in the wrong mailbox, OR
b) what may happen is that a worker will scan all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.
If you do not get your package 2 days after the expected delivery date, let us know and we will file an investigation with the post office. Canada Post will file an investigation which can take up to 10 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed lost, we will send you a 1x replacement free of charge because we want to make you happy.
From Canada Post
“The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:
a) with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
b) their Community Mail Box for the item or parcel compartment key;
c) around their property to see if the item was left in a safe location or in a mailbox attached to their home.”
My package is going to the wrong destination.
If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routeing error and subsequent delay of 1-2 days.
If it is an error on our part (we put the wrong address), we will send out a replacement order ASAP, at no cost to you.
My tracking number does not work.
Your tracking number will be emailed to you before it has been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website. So please wait 24 hours and the tracking should be correct. If it does not, please email us and we will look into it.
My package was empty.
Please ensure you ALWAYS film the opening of your packages. We will need video proof (unedited, one shot) of the package being empty before proceeding with any type of investigation. We will start a Canada Post investigation into the matter if you have provided proof of opening, however if you can not provide any proof, there is nothing we can do, sorry. We, at GD, keep complete records of orders made, what the contents of the boxes were when shipped and weights of packages before shipped. If the box is empty it did not get shipped empty and there is a theft occurring at Canada Post.
Where do you ship from?
We are located in Ontario, Canada and we can ship to anywhere in the Country.
What methods of payment do you accept?
We accept Interact e-Transfers through online banking or payments through Bitcoin.
e-Transfer information will be provided in the confirmation email as well as on the order confirmation page that automatically opens when you place an order.
Bitcoin address will be provided on the page that opens after you click to place your order. Once the bitcoin transfer is confirmed your order will be marked processing.
Can i cancel my order and get a refund after already paying?
Unfortunately we do not offer refunds of any kind after payment is accepted. You may cancel your order and your payment amount will be placed on your account in loyalty points, or you may change your order if it hasn’t been shipped yet to something of equal value.
How do I send an Interac e-Transfer?
Setting up your online banking is a quick set up and sending an Interac e-Transfer takes just a few moments.
e-Transfers can take up to 30-mins to be received based on whom you bank with so please watch out for the “delivered” status on your online banking if you are wondering if we received it or not.
If you want to know the process for your particular bank, Google your “your bank’s name” + Interac eTransfer.
Learn more about Interac e_Transfers here:
I sent my email transfer in but it hasn’t been accepted.
We have auto-deposit turned on so your payment will go directly into our bank. If your financial institution makes you choose a password please use the password we ask you to use. Sometimes it may take us a couple days to accept a transfer that doesn’t get auto-deposited. Please just leave the transfer pending until we accept it.
What will happen to my order if I don’t submit payment?
We will hold on to the order for a 2 days but please let us know if you are waiting to make a payment so that we do not cancel it after a few days. All of our products come in limited quantities so it would be unfair to hold back inventory when the rest of our members could be enjoying it promptly.
Can I add/edit/cancel my order?
It depends if your order has already been processed for shipping. You can always check with us, but it’s recommended you place your order for exactly what you want. If you mess up on an order you can always cancel it and resubmit a different order. If the order is already paid for and you still want to cancel it, you will be credit with loyalty points for the amount. No refunds will be sent. Please let us know if you do, so that we can cancel the first order.
I just ordered but now the product is on sale. Can i get a refund with the difference?
Unfortunately not, just like the retail world, unannounced sales happen all the time. If your order isn’t processing yet, you are more than welcome to cancel the current order and place a new one.
Can i get a refund or return items i am not happy with?
No, unfortunately we have a no refund or credit policy. On a case by case basis we may decide to issue store credit.
My weed burned with black ash, can i get a refund or credit?
No, unfortunately we do not support the black ash myth. Black ash does NOT mean the weed wasn’t flushed properly or that the weed isn’t as good as if it burnt white. More information about this topic can be found here:
LOYALTY POINTS (GHOST DOTS)
Please refer to the Loyalty Point page for information on how our Ghost Dot system works.